Shipping policy

Thank you for shopping with Storvessa.

Where We Deliver

We currently ship to eligible addresses within the United States only. Whether we can deliver to your address will be confirmed at checkout.

Order Processing

Orders are processed after payment is confirmed. Most orders are prepared for shipment in approximately 3–7 days. Processing may take longer for some products, including large items or orders with multiple packages.

Processing time is the time before an order ships. It is separate from delivery time.

Shipping and Delivery

Delivery estimates may vary by product, destination and carrier. Any delivery estimate shown for an order is a guide, unless a specific date is expressly guaranteed.

An order containing multiple packages may arrive in separate deliveries.

Shipping Costs

Any applicable shipping charge will be shown at checkout before you complete your purchase.

Tracking

When tracking is available, we will provide it after your order ships. Tracking updates may take some time to appear.

If Shipment Is Delayed

If we cannot ship your order within the stated shipping time, we will notify you. You may choose to accept a revised shipping date or cancel the affected order for a refund, as required by applicable law.

If an order has already shipped but delivery is delayed, contact us. We will check its tracking and investigate the delay.

Lost, Damaged or Incorrect Orders

If your package is missing or you receive a damaged or incorrect item, email us promptly with your order number. We may request photos or videos of the item, packaging and shipping label to investigate.

For information about replacements, returns and refunds, read our Return and Refund Policy.