Privacy policy

Last updated: October 3, 2026

Storvessa operates this website and online store. Our store is hosted by Shopify. This Privacy Policy explains how we collect, use and share personal information when you visit our store, place an order or contact us.

Personal Information We Collect

Depending on how you use our store, we may collect:

Contact and delivery information: Your name, email address, phone number, billing address and shipping address.
Order information: Products you view or purchase, order details, payment status and requests concerning orders, refunds or replacements.
Payment information: Payment information is processed through Shopify and applicable payment providers. We receive the transaction information needed to manage your order.
Account information: If you use a customer account, information associated with that account, such as your email address, preferences and order history.
Communications: Information you provide when you contact customer support.
Device and usage information: Information such as your IP address, browser, device identifiers and how you interact with our store. Cookies and similar technologies may collect some of this information.

Where We Get Information

We receive information directly from you, automatically when you use our store, and from Shopify, payment providers, fulfillment partners and other service providers involved in operating the store.

How We Use Information

We use personal information to:

Process payments and fulfill and deliver orders.
Provide customer support and review order problems, refunds and replacement requests.
Operate and improve our website and shopping experience.
Send order and account communications.
Send marketing communications where applicable, subject to your communication preferences.
Detect fraud, protect our store and customers, and comply with applicable legal obligations.

How We Share Information

We share relevant information with Shopify, payment providers, fulfillment partners, shipping carriers and other service providers when needed to operate our store, process orders, deliver products and provide support.

We may also disclose information when required by law, to protect our rights or the rights of others, or in connection with a business transaction.

Shopify

Shopify hosts our store and processes customer information when you visit or purchase from us. Information submitted to our store may be shared with Shopify and service providers in other countries. Where enabled, Shopify may also process information to provide features that use activity across Shopify stores.

For details about Shopify’s practices and your choices, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies, Advertising and Your Choices

We and our service providers may use cookies and similar technologies to operate the store, understand its use and, where applicable, personalize advertising. You may be able to manage cookie preferences through controls displayed on our website.

Depending on where you live, you may have the right to opt out of certain uses of your information for targeted advertising or sharing. You can use our data sharing opt-out page where available. Where applicable, we also recognize the Global Privacy Control signal for the browser or device sending it.

You can unsubscribe from promotional emails using the link in those emails. We may still send messages needed to manage your account or orders.

Third-Party Websites

Our store may link to websites operated by others. Their privacy practices are governed by their own policies. Please review those policies before providing information to them.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children under the age of majority where they live. A parent or guardian may contact us to request deletion of a child’s information.

Security and Retention

We use appropriate measures to protect personal information, but no method of transmission or storage is completely secure. Please do not send sensitive payment information to us by email.

We keep personal information for as long as needed to operate our store, maintain records, resolve disputes and meet legal obligations. Retention periods depend on the type of information and why it was collected.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of or a copy of your personal information. You may also have rights concerning targeted advertising or certain sharing of your information.

To make a request, email support@storvessa.com. We may need to verify your identity before responding. We will respond as required by applicable law. You may also contact us with a complaint about how we handle your information.

International Processing

Shopify and other service providers may process information outside the country where you live. Where required by applicable law, we use appropriate safeguards for such transfers.

Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. We will post the revised version here and update the “Last updated” date.