Refund policy

If there is a problem with your Storvessa order, contact support@storvessa.com with your order number. We will review the information and where applicable, raise a claim with our fulfillment partner before confirming the available solution.

Damaged or Defective Items

Please report damage or defects within 30 days of delivery. Include clear photos or videos of the item, packaging and problem. Damage to the shipping box alone does not establish that the item is damaged.

For an eligible claim, serious damage may result in a replacement or full refund for the affected item. Partial damage may result in a replacement or partial refund. The amount of a partial refund depends on the claim, there is no fixed percentage.

Incorrect Items or Missing Parts

If you receive the wrong product, color or size or an item or part is missing, contact us promptly. Send photos of what you received, its packaging and the shipping label. If your order ships in multiple boxes, tell us which box is missing.

For an eligible wrong-item claim, we may arrange the correct product, a replacement or a full refund for the affected item. For a missing part or accessory, the solution may be a replacement part or product or a partial refund where appropriate.

Delayed or Missing Delivery

Contact us if tracking is delayed or a package is missing. We will check the shipment and investigate. If tracking shows delivered but you did not receive the package, we may ask you for official non-delivery confirmation from the local carrier or post office.

Please make sure your delivery address is complete and accurate. An incorrect address or an unclaimed package may affect the available resolution.

Change of Mind or Ordering Errors

We do not accept returns or provide refunds because you changed your mind or selected the wrong product, size, color or variant. Please review the product details and your order before purchasing.

Order Cancellations

Contact us as soon as possible if you want to cancel. If we can cancel the order before warehouse processing, we will issue a full refund. Cancellation may not be possible once processing has begun.

Returns for Approved Claims

Do not send an item to the address on its original package. If a return is required, we will provide the correct instructions and address. Do not ship an item back without our authorization.

Refunds

If a refund is approved, Storvessa will issue the applicable full or partial amount to your original payment method. Your bank or payment provider may need additional time to show it.

Contact: support@storvessa.com

This policy does not limit rights provided by applicable law.